Reviews

• Zoey and Luke

  We recently married and had our wedding reception at The Abbey Hotel and we just wanted to say thank you for delivering exactly what you said you would. A big thank you to everyone including all the staff behind the scenes.

• Thankful Bride

  Having celebrated our wedding at The Abbey Hotel on Saturday 3rd June 2017, my husband and I feel compelled to write to commend the staff at the hotel for their service, professionalism and willingness to help. Our wedding day could have been an anxious experience for us; with us keen that our guests enjoyed the day and that our life as a married couple commenced as we would want it to. However, the staff at the hotel could not do enough to help us; nothing was too much trouble. Service was given willingly and with a smile. We cannot commend the staff highly enough. Our guests commented very favourably about all aspects of the day at the hotel from the upkeep of the grounds, to service of all staff and the quality of the food. Our thanks and commendations to you all.
  
  It would be remiss of us to not give a special mention to Kay Lilley. from our initial meeting with Kay at the end of 2016 until the wedding day Kay has been an outstanding professional who has been a credit to your hotel. Despite looking at alternative venue, the choice of where to have our wedding was a real "no-brainer". It would not be an exaggeration to say that this was largely due to the commitment, dedication and professionalism of Kay. She listened to what we wanted, made suggestions about how our day could be enhanced and delivered on everything she promised. This is unfortunately such a rare occurrence nowadays it would seem. Kay has been an outstanding support throughout our wedding plaaning and we are under no illusions that the success of and enjoyment from yesterday was enhanced by Kay's involvement. please her on our behalf and pass on our thanks. Indeed, the words "thank you" would hardly suffice.
  
  We have had the most fantastic start to our life as husband and husband and remain grateful to Kay and the staff at the Abbey Hotel for the role you have played in our big day.
  
  

• Phil and Laura Allen

  I write in relation to our wedding reception we had at the Abbey on the 9th September 2017. After the wedding and the honeymoon and the dreaded return to work, I can happily say we are now fully settled into married life reminiscing of our wonderful memories of the day.
  
  When we first started viewing potential venues, The Abbey was the first venue we saw and out of all the other venues we viewed, I have to say that the Abbey blew every other venue out of the water. This was not just down to the cost and the other great services you offer, it was mainly the staff and the level of service we received upon our first meeting.
  
  We were sold instantly and this was down to one person in particular, Kay Lilley. I do not have enough words of praise to say how good she was/is. She is such a credit to that hotel and I believe she is invaluable to your business. From the moment we first sat down and spoke about our wedding, she was so accommodating it was beyond belief. Kay herself made a massive impression on ourselves and were instantly sold.
  
  She catered to all of our needs and requirements and was always on hand to answer any queries or worries that we had in the build up to our big day. The day itself ran like clockwork albeit a few delays no fault of the hotel may I add. Every little detail we required was there without any bother and any changes / amendments we had at the last minute were in place without question.
  
  Kay made us both very calm and assured that we could just arrive and everything would be taken care of and she did not fail on her promise. I know Kay has been planning weddings for some time now within the business and it and it shows, the wealth of experience she has and the invaluable customer service skills she showed were nothing short of exceptional especially as she turned up to greet us on the actual day when it was her day off which we were very touched at such a gesture.
  
  We would like to personally thank Kay individually for all her efforts and commitment to our day and because of Kay, we now hold very fond memories and if given the chance, we would choose The Abbey a million times over as a venue.
  
  I would like to say a special thank you to Locky who was looking after us on the actual day and I must say, he is another example the hotel should pride itself upon. He was there for anything we needed and ensured the day ran smoothly. After all the nerves during the day, he was always there to reassure us that everything was taken care of.
  
  Another member of staff I would like to mention is Ian who was the manager during the weekend. I had many conversations during my stay with yourselves and he looked after us both and even Phil on the morning of wedding. He gave reassuring words based on his own experiences which settled his nerves and ensured the wedding party was well looked after including the arrangement of their button holes!
  
  I appreciate I have rambled on a lot however I can't speak highly enough of The Abbey, Kay especially and the whole team! Your staff are a massive credit to your business and we will always hold The Abbey in high regard!
  
  I would appreciate if you would pass on our gratitude to your staff and we look forward to revisiting The Abbey in the near future! Thank you once again!
  

• Mr and Mrs Booker

  After 23 years together my now husband and I got married at The Abbey Hotel on the 14th October 2017, we didn't look at any other venue as we were sold instantly with our first meeting with Rachel she was warm, friendly and reassured us that we will have our perfect wedding. And yes! the hotel definitely lived up to its four star rating as the service we received running up to and during our wedding was first class.
  
  I would especially like to say a massive thank you to Kay Lilley who took over from Rachel with regards to the arrangements you are a star, nothing was too much trouble you catered to all our needs and was always at hand to answer any queries we bombarded you with along the way. With your help our long awaited big day was just magical. You're a total credit to the business and the stresses of planning our big day where made less stressful with you at our side.
  
  I would also like to thank Lockie, Lewis and all the staff who looked after us on our actual wedding day, the service was exceptional. The whole day ran like clockwork, we had a few late changes to children's meals and it was done without question, all our guests needs where catered for and the presentation of the room and food was outstanding. I would highly recommend The Abbey Hotel to anyone who is looking for the perfect wedding venue.
  
  We even spent a night there before we went on our honeymoon and this will definitely be the place where we will be spending our first anniversary as husband and wife. The Abbey Hotel exceeded our expectation and we thank you!